The 5 Benefits of having an In-house “Train-the-Trainer” Programme
by Roman Fix – Chief Learning & Development Officer, Kingsmen Hospitality
Companies and establishment nowadays have access to a wide array of training models. One of the most important and preeminent models that each company should use in order to make sure training can be implemented on a wide scale; is called “Train the Trainer”. Below, we will go through the benefits that hospitality establishments can expect to reap from using a train-the-trainer type programme.
What is a “Train-the-trainer” Programme?
Train-the-Trainer is a model and framework for developing employees in an organisation to develop themselves as effective trainers and instructors. While establishments may have personnel in their organisation who are highly experienced and knowledgeable in their field, that does not mean they are adequately equipped to teach other full and part-time employees within the establishment.
The ultimate goal of a “Train-the- Trainer” programme is to scale-up the training delivery of an establishment, and to implement a sustainable, adaptable, and responsive training structure for the future.
Benefit 1: Saving Costs
While there is an initial investment required to be able to select individuals in an organisation to become in-house trainers, ultimately this leads to greater savings for an establishment in regards to training.
By having an in-house trainer, or several in different fields, your establishment can save on costs such as transport, training tools and internal resources used, learning management systems as well as training other trainers who would previously have to attend the same workshop at the same cost.
If your “Train the Trainer” programme is well implemented, you will be able to save 4 different types of resources: Money, Time, Props and People.
Benefit 2: Developing Establishment-Specific Training
Having a trainer in-house allows an establishment to truly develop relevant and effective training solutions for their staff.
An in-house trainer has far greater inside knowledge of an organisation’s values, culture, management. and service style than an outsourced trainer. Therefore, the trainer will be able to produce more detailed and thorough bespoke training designs for team members.
By careful monitoring of an establishment, analyses of case studies and incidences, in-house trainers can train your team members to solve specific property-related issues that may arise and develop truly bespoke training designs.
Benefit 3: Bringing Flexibility in Training
Hospitality establishments often have a limited amount of time allocated for training as service hours can be long and ever-changing. As such, it can be difficult to fully dedicate consistent training regimes for establishments who have a minimum availability of time.
By having capable trainers in-house, establishments can use trainers in more effective ways. On-site trainers are able to quickly evaluate training needs and perform on-the-go training when needed, go through training exercises during the briefing or simply conduct training at appropriate times when the establishment is not too busy.
Benefit 4: Developing Leadership
By training select leaders within your organisation, you will help foster an environment of learning and developing leadership. Developing managers into professional trainers leads to more knowledge being shared and passed on. Furthermore, developing effective trainers in your establishment allows you to train the next generation of leaders within your organisation. From great trainers comes great leaders!
Benefit 5: Increasing Learning Retention
While training courses in hospitality and many other industries are an essential tool to develop your Team Members and consequently your establishment, it can be difficult to retain and follow-up on that knowledge once the training course or workshop has finished.
Without proper structure and implementation, team members can quickly revert back to their old ways and bad habits, thus defeating the point of training and preventing the establishment from performing.
On the other hand, having someone within the establishment who has been properly trained to be a trainer will greatly improve your establishment overall quality. Equipped with all the knowledge, tricks and tips needed, you’re in -house trainer will be able to bring a proper structure, identify where the performance gaps are, create or train your team in the needed programs and guarantee lasting improvement with solid Monitoring and Evaluation solutions.
As we can see, having a trainer in-house can lead to a wealth of potential benefits for establishments to reap and bestow upon their team. With careful planning and initial investment, training key personnel in how to teach and pass on knowledge to other team members can be one of the best decisions you can ever make for your establishment.